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Old 11th Sep 2008, 20:14
  #86 (permalink)  
Final 3 Greens
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I don't pay your wages or any other pilots.

I pay airlines a considerable amount of money as the person in my company who controls the corporate account.

Its up to them how they spend it.

If you can't figure out how cabin crew differentiate one airline from another, then I won't waste too much time on the concept.

Let me just try one simple metaphor....

Airline A employs ex Soviet bloc, NCO trained weightlifters and discus throwers, with limited language capabilities and constrained personalities as cabin crew - they are very well trained in their role and can be relied on for cool heads and adherence to SOPs in the event of an emergency.

Airline B employs degree educated, personable, multi lingual cabin crew, with individual personalities, who express themselves and interact with passengers, providing a really nice customer experience - they are very well trained in their role and can be relied on for cool heads and adherence to SOPs in the event of an emergency.

Which airline would be likely to attract more pax?