DaH like your post. Ford Cortina good advice about counting the rows.
The publication 'Nuts' about Southwest Airlines is a great read. two chapters in particular which unfotunately can't be published here due to copyright laws.
Chapter 19 'Customers Come Second' (and still get great service)
Chapter 20 'Employees Come first' (great service begins at home)
Before you ask no I don't work for Southwest Airlines and no I am not on commission for pushing the book!
We Came
We Saw
We kicked Tail
Once deperated out of LHR on a very stormy night and as we taxied to the holding point the Captain took the time to say a few comforting words.
'we expect it to be a little rough during take-off so please listen carefully to the cabin crews safety briefing, check your seatbelt is fastened tightly and ensure you are aware of your surroundings and the location of the nearest emergency exit'! a bit unorthodox but it certainly got everyones attention! never heard a cabin so quiet and not a newspaper in sight!