And I guess that following your arrogance he never used your company again.
I don't believe in guesses or speculation. You "guess" incorrectly.
The passenger was a close friend of the CEO of the company. I called the CEO and spoke to him directly about the matter. I spoke to the passenger. He calmed down, ceased to be a safety risk, and I elected to continue with him tohis destination. It was my call.
Had he never used my company again, I couldn't have cared less.
Am I concerned that a passenger who throws tantrums, jumps up and down and screams loud enough that I could clearly hear him a hundred yards away, who's face turns purple with his rage, and who spits through clenched teeth doesn't fly with me again? Not in the least. My sole concern is safety of flight. I am paid for my judgement. If in my concern a passenger represents a safety risk...and this one did at the time, then that judgement is final...even the CEO understood that...and didn't question it. His advice to his good friend? Calm down and listen to the pilot.
Had you been there, of course, doubtless your unbridled wisdom might have merited some say in the matter. You were not, of course, and you do not. Enough said on that.