@west lakes -sorry, I cannot quote here for some reason.
- I did not say it was right for pax to make insulting and abusive comments either. If they do, should the "professionals" lower themselves to the same level?
- Whether the customer is correct or not, abusing him is not the answer. Certainly in a one on one situation (unlike here) it would simply be a provocation and make matters worse. (I also work in a service industry by the way, like most people these days). If someone really feels such contempt for his customers, perhaps he is in the wrong business?