You guys all assume we are talking about an airline with well trained indipendent intelligent and mature CCs but this is not the case
Excuse you?!?
The airline is Ryanair. Everyone knows it but no one says it.
As for your comment, that is way out of order. Please don't tar everyone with the same brush.
I know of a PU with a Master Degree in English; another one is a lawyer in Spain; both fly because they enjoy it. They fly with
this airline because the money are rather good, they have a fixed roster and they come home to the loved ones every night.
Yes there are some bad eggs in the basket, but you tell me, which company doesn't have bad eggs?
Rgds,
ATS