In my experience no airline is worse than another for complaining (on the RT anyway etc) where RYR differs is the news releases. All these articles acheive is p**sing people off.
Most ATCOs realise that this isnt the opinion of the crew.
What I would like to see is more Area unit visits, I cant remember the last time I saw a pilot visiting the Ops room. If any aircrew want a visit to any of the units give them a call Im sure all the units are more than accomodating!
If anyone needs contact numbers etc just post and Im sure we can get them!