I spent yesterday at Hurn where I took part in a TRM day for ATCO cadets. Alongside me was a firefighter and a Ryanair line/training/recruitment captain. Funny that he didn't mention this garbage while he had the chance! In fact he was very happy with the service he receives and having flown various types for various companies around the world, he reckons we are the best at what we do. Maybe he might like to tell his management that.
BTW, he also thought that most of RYR's problems stem from their ground handling agents cocking things up!