Well, call me a cynic but as far as I can see service standards have fallen in every walk of life. Why are you surprised at that?
People everywhere are working harder than ever before, often for less money and on poorer conditions. As Bluehair (an ex EI CCM) said above, the good people just walk. Meanwhile customer expectations are rising! Why are you surprised if service personnel no longer have the time to smile sweetly and pass the time of day with you? This is deregulation of labour markets baby!
The yanks started it...ask them about service standards from their CCM's.
You say that BA or KLM or -whoever- are better. Maybe sometimes (see paragraphs above), but I also keep reading on these pages how BA CCM's make more money than the F/O's on their flights. I guess if you pay your CCMs that well you'll be more likely to get exceptionally good service.
Are you in favour of that? I'm not.
Bearcat...why didn't you travel with FR? Their punctuality is excellent...so I read in their ads anyhow. Has to be true, eh?
[ 12 July 2001: Message edited by: CaptSensible ]