Unfortunately service quality with EI is very hit and miss, and by my own experience it's more miss than hit recently.
Moral is at an all time low and many (myself included) have jumped ship in the last months with many more of the best staff to follow.
There is massive doubt about the future viabilty of the company so those who can are leaving for greener pastures (of which there are many despite some of the doomsayers).
All you are left with are the more senior staff (most of whom could give a toss) and very junior inexperienced staff.
Things could have been so very different....... but anyone with two brain cells to rub together has seen the light and are making other plans. Shame
