I totally agree with the last couple of posts.
As a customer I would hope that expansion is slower than it has been. It has appeared that FG have expanded quicker than they are capable of handling.
Also, as far as reputation is concerned it is very easy to lose a good reputation, but so very easy to lose it. The turn around will not be quick and the first major delay I will bet that people will come out the woodwork again pointing out their failures!!!!
Keep going FG!!!!!!!!!!