EasyJet to Bristol Sat 14 Jun
Mrs Inglebyboro flew on then above route earlier this morning, taking our 4 week old son. After check in she carried on through to the departure gate, taking the baby in the pushchair. At the gate, there was a load of steps to go down (which was not advised at check in - if so, she would have got rid of the pushchair then). She asked one of the staff at the gate if they could help her with the pushchair down the stairs, only to be told that they would NOT help her. My wife then asked how was she supposed to get the pushchair down the flight of stairs, to which the reply was "Its not our problem, but if you need help then you will have to ask another passenger"
She then had to wait at the top of the stairs, until she could find somebody to help, whilst the "customer service asssistants", or whatever they are called this week, looked on, with the occasional laugh, when the first few pax refused to help.