I also agree with Keg with regard to PA's from the flight deck. I have NEVER been on a flight where the captain or other flight crew have lied about the reason for a delay. It is what it is, loading, paper work, connecting flights, engineering... whatever. Have even had flight crew go to both the First and Business lounges on extended delays to talk to our pax about the delays and answer any questions. (obviously only if time permits!)
Remember, just because we have a delay at one point, say waiting for connecting pax, doesn't mean another will not pop up!
On a side note - I have heard that some crew are now giving out the office numbers of both our CEO and QF GM so that pax can vent on them!
