it appears to me that all the current delays and cancellations, disgruntle pax etc, is all the cause of severe miss management! it has nothing to do with the current industrial action! just make sure the public knows that!
management has done more damage to the company than industrial action ever could! industrial action usually causes upset pax they whinge for a bit, then go on their way know it will all back to normal soon, whereas what happening now is totally destroying customer loyalty, as disgruntled pax know that the delays situation is caused by lack of staff, lack off staff respect for the company etc, something that will take a VERY long time to repair! and the pax WILL choose another airline and not look back.