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Old 2nd Jun 2008, 20:45
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commit aviation
 
Join Date: Jun 2007
Location: uk
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Returning to the topic of service standards I would suggest some of these problems come about as businesses try to retain business.
As customers we love low fares but we still expect high standards.
Airports, airlines & businesses in general are trying to keep costs down so they try to pay the minimum possible to their suppliers. These suppliers want to retain the business and in many cases appear to do so at any cost. However, something will suffer and it's often the service level.
I get the impression that suppliers are starting to realise that they can't remain in business if their balance sheet permanently bleeds red ink and perhaps the desire to survive will see realistic rates being agreed and better service levels attained.
Ultimately however what is viewed as "realistic" depends on which side of the fence you are sitting!!
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