Well this can certainly been seen with Initial, the cleaning budget was reduced and I guess as a result the level of cleanliness around the airport has vastly gone downhill. However, Initial insisted that they could cope with the reduced budget but quite obviously they can't. On more occasions than not the cleaning standard set by MAG itself is not achieved but the problem is that nobody seems to pull Initial up on the matter. Perhaps they feel embarrased by the fact that the budget was reduced but they still expect the same high standards? This is what I mean though. Despite the fact that there are user groups and feedback meetings, MAG doesn't get involved enough in matters relating to the individual organisations that make up the airport. Unfair to simply target Initial, there are numerous handling agents that simply cannot deliver what they've promised. Promised to the airlines & promised to the airport. Who consistantly cannot cope with their check-in queues, don't have enough staff to offload baggage promptly & cannot provide a quality level of service to their airline customers. All this looks bad for Manchester. So why aren't MAG coming down harder on these companies? They need to get more involved. Perhaps the deminishing level of service by handling agents etc is a result of MAG reducing costs but service providers shouldn't promise high levels of service if they can't deliver. If they had MAG management coming down hard on them then maybe they would make more effort to provide the service that they promised or better still, admit that they can't deliver the levels required and offer the contract (whatever it may be) to someone who can.
Ultimately, there is a definate blame culture between the different companies that doesn't help matters. If baggage has taken a long time to be offloaded from a flight, MA heap blame on the individual handling agent or airline. If a passenger complains about the state of the terminal/toilets to an airline employee, they palm it off as the responsibility of MA. Perhaps it's time that everyone helped each other out and worked together to ensure that all aspects of service level being provided to the users of MAN are raised as high as possible and kept there.