Training is given by Fergus Lawless who knows his stuff. If you want to learn you will learn. It is not a great place to work and you never get a break in 12 hours but if you want to learn you are thrown in at the deep end and you will learn. You have too fast or you will be gone. The ops trainee is a new position so you will be well trained before you are put into a seat. They are trying to change things so it is not sink or swim for you.