Be clear on what their lesson cancellation policy is.
A friend of mine was "banned" from making further bookings after he had to cancel some lessons again (after reinstating them) due to some unexpected and unfortunate personal circumstances.
All because the ops manager got in a huff about arranging, then re-arranging instructors. On both occasions advance notice had been given of at least 3 days.
Actually, to be more incisive, make sure you know who runs the school on a day-day basis and what their general approach is. Reasonable, or are they a mini-fuhrer?
The school in question is near London btw, and is otherwise very good, just let down by a very unfortunate "operations manager".
Just wander in and say you would like some information. If you get a snotty response, just do a 180. There are a lot of jumped up sh1tes in UK aviation, and they're simply not worth entertaining when you're spending your hard-earned cash.
Last edited by XX621; 22nd May 2008 at 14:57.