All this delay stuff will only get a rise out of management if gets to become public knowledge that it is their fault.
Remember the average punter will blame the nearest person to them when it goes wrong in the terminal - normally either a customer service agent or flight attendant.
Get your union to get the info out into the papers and on TV - then see the results.
WE will put up with this to help you but remember there is a lot of pain for all here.