I sat there listening to the chaos around us that morning. Engineering didn't know what hit the them and crewing went into meltdown. Unfortunately I expect days like this "Black Wednesday" happening more and more often with this mob.
I'm truly sorry for everyone affected by this raft of delays. If there was anything we could have done to get you going on time we would have done it but with resources stretched like they are that's nigh on impossible.
We are as embarrassed as you are pi$$ed off.
