That's a good link! Thanks.
Interesting when you say that you would never touch a supplier that treats their clients in the way you mentioned - cancellations, delays, diverts etc....
GSM are no different to any other, be that easyjet, ryanair or BA.
Quote from easyjet T&C's:
Cancellation, Changes of Schedules, etc
10.2. At any time after a reservation has been made we may change our schedules and/or cancel, terminate, divert, postpone or delay any Flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety. If we do so:
(a) in the event of cancellation we will make a refund in accordance with Article 11 subject to any other options you may accept as stated in the Carrier's Regulations;
(b) in the event of diversion we will arrange for you to be carried (at our expense) to the Agreed Stopping Place or place of destination to which the Flight was intended to be bound;
(c) in the event of delay or disruption to our published schedule we will apply the procedures set out in our Carrier's Regulations; and
(d) we will have no other liability to you in any way whatsoever save as set out in our Carrier's Regulations.
and
10.3. Where a cancellation or significant alteration is made to our schedule before the date of your departure, we will use reasonable efforts to inform you of any such cancellation or alteration.
The section on refunds is interesting too!
Why pickup GSM for being the same, in respect of these terms, as other operators?
Easyjet were not all that different to GSM when they started out, but things with GSM are changing.
Before GSM, when could you ever fly from EDI, GLA or ABZ to sunnier destinations all year round, without going via NCL, MAN or that horrible place even further South?
Local support from our customers helps also!!
Kind regards.