Here here ncleflights, I for one will definitely not be flying with them again. We had 6 hours delay on way out and 9 hours delay on way back. Both delays were GSM own fault. Its a pity because the plane was really good and the cabin crew were great, but people are going to get so put off with all the delays and no reps available from GSM when you need them.
It was funny on our return flight before we were about to take off they went through the safety matters and they said if anyone was caught smoking in the toilets they would not be allowed to fly with GS again, the whole plane applauded!!!!!