Originally Posted by Skylion
The days of manual systems were very customer friendly in comparaison.
Not really sure what your smoking sir, but you appear to be suffering some sort of delusion. How the chuff could a manual system rebook hundreds, nah thousands, of passengers. There are extremely powerful and very good pax re-booking systems in use by most of the majors. BA has a dedicated department for pax re-bookings. One of their tasks is to monitor late inbound flights and re-book pax who miss their connection, or perhaps you believe this little task is performed by the Internet Pixies.
Your claim that BA merely send the fare paying public off to the nearest internet cafe is frankly absurd. Perhaps you would care to share with the rest of us where you get your information from.
