@Ken
There is a suite on but that is not the problem as the IP is in the firewall so the connection is getting through. The internet connection is the problem not the home network.
It seems that it is a Virgin BB/ router prob but as i won't be able to get my hands on the router till the weekend i'll not be able to do anything.
@granite
the laptop run Vista so what would/should the power settings be?
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The annoying thing is, the router that was purchased was the one on the Virgin BB recommend list.
Thanks