I am not having a go at you, I am sure that the refusal of releases are justified, if not there would be no need for me to call for a release in the first place, would there?
I would however appreciate it that if you see you are going to be too busy for the next hour (57 minutes is the longest I have waited for a release), then why not pick up the phone, call us and say 'block starst for Darax cancelled'?
Or give a 'released at time XX' or even 'call you back in 5 minutes' (some of you do, most don't), so that I have something to work with, and can keep the pilot updated.
Just getting a 'call you back shortly' and then being yelled at when I call back 20 minuters later asking if you have forgotten is just not cricket.
But most of the time you guys (seems to be from my side at least) doing a good job, so again, not having a go at you
