Wasn't handled as smoothly in the terminal as it might have been out on the GS.
LOTS of upset pax, groundstaff overwhelmed, no info forthcoming etc etc etc. I really struggle to understand why it is so hard for groundstaff to just come out with the truth when you ask them what is going on. Or does nobody tell them either?
Pax were only told as much as 8 hours (in other world at sunrise this morning) after their flight was due to depart that it is now cancelled for a further 12 hours ....
