From Aunty -
"
One passenger in a wheelchair was stuck on a flight arriving into T5 from Glasgow for more than an hour - and then when he was transported to the terminal he realised he could not get up the kerb.
"I couldn't even get into the building without getting up a step," Matt Duffy told the BBC.
"It is totally unbelievable as far as I am concerned."
"
and even better..
"
Heather Stevens' partner Neil Stonebridge was due to take off from T5 for Los Angeles at 1005 GMT. Almost three hours later the plane was still on the runway waiting for passengers' baggage to be loaded.
Heather, 36, told the BBC: "Apparently the computer software told the baggage people that the flight had taken off, So everyone in the plane just watched as all their suitcases were taken back into the terminal instead of being loaded on"
"
Awesome...