BA blamed the glitches on problems with "staff familiarisation"
For those who live in the UK: think of what happens when you go to your high street electrical store and want some product info other than the price. Arrives a spotty-faced youf who's obviously had no education and doesn't know a woofer from a mouse.
Multiply that by 1000+ and you've got Heathrow. I don't believe most of the problems originate from faulty equipment. Faulty training, possibly. Faulty management, certainly.
Last edited by Dysag; 27th Mar 2008 at 16:38.