From BA.COM
"On 27 March 2008, London Heathrow Terminal 5 will welcome the first British Airways passengers through its doors. It’s the culmination of an amazing project that began with one thought – to make connecting the world simple and pleasurable again. The result is a seamless and upgraded airport experience unlike any other in the world, and one that’s exclusively for British Airways passengers."
Classic.
That is a honest reflection of what happens...seems like T5 is no different from the rest of Hellrow - the same hell experience everywhere!
Note to BAA: I shall not be using your services again; I guess you don't really care about this at all but that's been your attitude to passingers, sorry "customers" or now "shoppers" all along. From your totally incompetent handling of security and general management of an airport from both SLF and crew side of things to your latest madness called T5 and its orwellian style sercurity procedures...absoluately disgusting.