Groundhand
Thank you for that. I was going to post a similar follow up but decided to let it drop but now that you bring it up again I thought maybe I am unusual in wanting to do a good job. If I, as the agent/rep at NCL (or anywhere) had a flight going pear shaped and the airline ops weren't letting me know what was happening I would be on the phone to them to find out what was going on, or even LNZ airport in this case, and pass the info on to pax. What you say is the point that I have been trying to make all along. Pax just want honest,reliable information and you will be surprised what they will put up with. Most people on this flight were skiers and know full well that weather in the Alps in winter can be horrendous and the airline is not at fault for that.