It was a TOM flight. They knew what was going on(a/c trapped in Austria) but PAX not told...............
The A/C they where using for this flight was the SZG, This had to divert due to SZG been closed also on the same day INN was also diverted due weather at destination, Pax had to be coached in the end frm the diversion airport to SZG, It was explained to Pax on the GVA that SZG airport was closed and there for the delay was due weather in GVA, every time a further delay was announced they where told due to adverse weather conditions in SZG.
The TOM guy wasn't much use when he did turn up.
What did you want him to do? It is not although he controls the weather, Its is just a fact of life and people who go to winter ski destinatons should realise this by now, IT SNOWS!!!!!!!!!!!!!!!!!
and therefore weather delays can not be helped. Infomation can only be passed on when it is available.