Transwede
It was a TOM flight. They knew what was going on(a/c trapped in Austria) but PAX not told. The poor girls at the info desk were doing their best with little info themselves but they had a heck of a job trying to get a TOM agent to come and talk to the pax and explain what was happening(same old story of airlines trying to operate with no spare plane). The TOM guy wasn't much use when he did turn up.