Errr....well you see the idea of training people in the night shift whilst all the qualified staff on the premises is watching a dvd or something did cross our minds but then again: if there's nothing to do what on earth will they learn? You know we need to push the guys and gals gradually till they can manage on their own and sometimes it is actually possible they need to sink a bit and swallow some water to improve their swimming...if you catch my drift.
Anyways the point of most of the replies being that you should have been more specific on what you want or think...just whining won't take you far here I is afraid.
Sorry if service sometimes is bad but we ain't machines (we're better!! lol )
A.