Psycho,
Cabin crew : "Cpt, I have a problem, this PAX keeps swearing & calling us silly cows"
Cpt : "Sorry, can't help U : pilots are hired to drive the a/c safely from A to B & that's it"
Ops Director : "Cpt, as a pilot, what suggestions would U make to reduce costs ?"
Cpt : "Sorry, can't help U : pilots are hired to drive the a/c safely from A to B & that's it".
How can U possibly make a statement like that ? Whether they like it or not, pilots are involved in a number of things besides the flying itself. & that's precisely why I like the idea of a pilot being involved in the CC recruitment process, as well as a CC being part of the pilots interview board. Having worked as both a CC & a pilot, & having hired CCs as I stated above, I found this method was by far the best, if U want a fair estimate of a candidate's potential.
Aviation is all about customer service, & that's one thing that most HR people (& apparently some pilots) know nothing about.
MF
[ 26 August 2001: Message edited by: Manflex55 ]