gijoe, its the airlines responsibilty to turn on the SEGS, so that table tennis bat wielding BAA employee, would have attended asap after what is normally a request through ATC by the crew for assistance...... There is one airline at LHR that is continually failing to provide enough Turn Round Managers to meet aircraft and BAA airfield ops are ending up having to fill in the gaps... along with the rest of their workload.... to ensure that other airlines aren't affected by the subsequent airfield congestion. On some days this has been amounting to more than 15 flights in two hours, so carefull where you point that thing soldier!
Not only a LHR problem. Aircrew seldom have any idea how the system works and who actually helps them. They don't seem to be able to differentiate between handling agents and Airfield Ops. The latter mainly bailing out the former.
