Overstress - It seems to be a dark and lonely place that you hail from my friend. I apologise if this seems derogatory, it is genuinely not my intent, but I really hope there is sunshine and laughter elsewhere in your life.
It's cut the c*ap time again - Airline's need Managers as much as they do all other disciplines. Not all Management teams are in the act of scre*ing their employees. Equally though - I would feel very sorry for ANY Manager, BA or otherwise, who would feel they needed to impersonate being a customer to attempt to seek reason and compassion from anyone on this forum.
More "no nonsense" facts coupled with sound and reasoned debate would be nice to see...