VolareCantare,
By some of your comments I have a suspicion that you must be a CX manager, or not with CX at all! If you are with CX, then where have you been the past 14 years? One CX manager is sacked and you become quite vocal about the whole issue! Well why were you not so vocal about past and present injustices caused by CX managers? Where was your dignity, camarederie and self respect when a 20 + year serving ISM was sacked for merely taking a bottle of water from the airplane. Dignity, camarederie and self respect are not traits of a CX manager. If it were, they would not VOLUNTEER for that position. So please spare me the lovey dovey Dr Phil comments.