Willie Walsh
Seriously, if someone can give me a fax number that will reach Willie Walsh then I would be most grateful.
I want to vent my frustation as a passenger who was due to fly with you next week on a much anticipated, and longed for holiday.
As a result of the incompetence and apparent hard-headedness of the BA management team it now looks as though my holiday is going to be spoiled - if not completely then certainly through a great deal of unnecessary hassle.
As passengers, we will go elsewhere in future, you can be sure of that.