Something constructive . . . .
either give all those who have booked to fly GLA-SFB between now and 'summer' their money back or do something to ensure you can deliver what was booked and paid for. A little honesty about schedules and fuel stops wouldn't go amiss.
When you scr*w up (and all airlines do sooner or later) have the decency to look after the pax and give them honest answers.
I have flown to Florida with GSM before (in 2006) and couldn't praise them highly enough. With my rave reviews I probably generated as many customers as their advertising! Now I find myself warning people off because I don't want anyone else to be in the position we are in now, almost dreading a holiday that we should be enjoying looking forward to.
That is what upsets me most, I know Globespan can deliver a first class service, so why don't they seem bothered about doing it?