Uh-oh, rumbled by the Guv!
More to the point, my father (who has extensive pax experience) has been so impressed that he will now *only* fly Midwest Express between MCO and MKE. (Our usual "family route" since most of our extended family live in Wisconsin.) And this is a guy who is expert at sweet-talking reservation clerks in to upgrades! Of course, my father is 6'1-1/2" and probably weighs something over 250 (the very definition of self-loading freight!). He can fit, but not comfortably, in to the average tinned sardine seat.
My cousin's husband (see posting under Rumours and News under, "The Passenger is always right - unless he's a tosser !") had an interview on Thursday to fly with Midwest Express. (I'm relating an incident where he confronted a, well, tosser who yelled at him.)
Good luck with Guv-air . . . you obviously care about what pax really want!
Most of my NWA journeys between MCO and MKE went through DTW on the way up and MEM on the way down. The only really good thing about going through MEM was the opportunity to purchase tacky Elvis postcards. And I haven't seen any new designs recently . . . but how can you really top the shot of a bloated Elvis shaking hands with Richard Nixon with the presidential seal in the background? This was when Elvis offered to help the Prez in the war against *drugs*.