Velvet,
What really annoys me about LHR’s Terminal 3 is that as a staff passenger I have to pay a security fee as well as the departure tax. (Non staff probably don’t see this fee as it’s in the ticket cost.) The security fee ranges from 8.10 – 18.20 depending on the time of day. It is therefore infuriating knowing that I have paid for the service to get to the security area to find half of the checking areas closed. I have had the pleasure of joining queues that began up at the shops.
Mutt.