"As I've said here before, their response should be:
1. Publicly admit the staff shortage!
2. Present a written (no waffling spin) undertaken on how they have a long term plan to rectify the shortage and ensure it never happens again that staff can't get what they are entitled to.
3. They may then present their short term solutions, and if this includes a new overtime system, then providing parts 1+2 are there, the should the reps even listen!"
An apology for all the crap that's being written on the IAA website might be nice aswell
