Cunning,
that may be true, how ever the FOQA records indicate that NJS has alot less heavy landings than Jetstar did have, and less than QF do have.
This was looked into due to the complaints.
The NJS F/A's, Pilots and passengers were used to the 146 and as you know there is a considerable difference between a bad landing in a 146 and a good landing in a 717 comfort wise.
Don't get me wrong I am not excusing the CIA, but I have looked at the FOQA results myself.