It wasn't GSM's fault that someone drove a hi-lifter into the aircraft!
Quite
I do accept that. 'Tis never their fault.
However whose fault was it that Globespan broke their own terms and conditions by not informing passengers of the 12 hour plus delay until they checked in on Saturday when they knew on Friday morning that said flight would be delayed excessively?
They do state that flight alterations will be notified on their website and by email to passengers. That did not happen. The first notification was on a sheet of paper handed out at check in. Sticking to their own T&Cs might have allowed some passengers the chance to plan a decent last day in Florida instead of 15 hours stuck at Sanford airport with a $10 food voucher. Shame on them
I just despair for my family's holiday
