Like most people (even most Prune readers) I am not a pilot. I have nothing to add to what has been said about the accident but I must say how revealing it is when some people completely lose it because 'non-professionals' ask questions and, yes, speculate about the accident. More than 90% of people in any airliner are not pilots, but their a*ses are on the line just the same as the guys at the front.
The public want to know and are entitled to know what goes on. Deference is dead. If you are a pilot, the rest of us are customers. Allay our fears. Tell us what you know. Some questions will be stupid, some fears irrational, but the public are still entitled to courtesy and consideration when they ask for information or reassurance.
It's called professionalism actually. Doctors are used to dealing sensitively with the fears of their patients. try to emulate them.