Ah yes, the term 'on board manager' that seemed to appear from nowhere a few years back and now many CSMs refer to themselves as such. How much more grand it sounds than 'Customer Service Manager'.
Did this new term come from QCC1 or is has it just become a convention? Is OBM the new term or do I still use CSM?
(Sorry to derail the thread....congratulations to all the new CSM/OBMs).
