I should have been clearer. I was referring to crew facilities (and alluding to the fact that Harrods/Metro have been operating out of a porta-cabin for quite some time). I agree with you. Pax facilities are hugely important. The rest? I'm not too fussed whether or not I get the latest coffee machine but I do like some capable, efficient service. That produces a better service for the pax.
I've not used Greer but maybe next time in EDI.
Cheers,
Chips