AN70
Might be because that they've just made the top HR person redundant...
On the rest...
Think several people have inflated ideas about how much influence local airport management have on contracts; most of the contracts are signed and delivered before the local team know about them.
Like most airports and companies; there is good and not so good in all areas. The trick is identify and then remove the 'not so good'. Sadly though Unions get in the way of this with their insistence on length of service means more than ability and delivery.
What is for sure is that the aviation business is very volatile and the economic downturn, both here and over the pond, is going to put more pressure on airlines to get better handling deals i.e. cheaper.
Everybody is in for a tough few years.