"The owner is a guy called Randy Faunce who is one of the most obliging people in the business."
You're right. He emailed and reminded me that the new sectionals are out on Dec 20th, so we're holding off till then.
I find that in the US, you either get some of the best or some of the worst service (check out Century 21 in Manhattan for a shopping nightmare). Fortunately Randy is in the former category.