This is why Australia and NZ need an equivalent of the EU regulation that covers cancelled flights.
The less we import the EU style of regulation the better.
I know that's a broad statement but I do not have the time or the inclination to write pages of explanation. Suffice to say the aviation regulations I have seen causes me just a little disquiet and concern should they be repeated here (or in NZ).
Leave EU solutions to EU problems in the EU.
tipsy