You know that your post is misleading and haven't got the balls to admit you are wrong on it.
... so, about that CRM course !!
If anyone takes the time to read the post you draw reference to you will see at no point it says they achieved a pay rise of XX.X% though I agree it could be misinterpreted if somone did not take the time to read the entire newsfeed article. To keep you happy I have done back to ammend the bold to include the pensionable pay text also. Regardless it is still a good achievement and shows what can be achieved by a united workforce prepared to stand their ground (You know, a bit like the pilots did when the company was in a 'CLIMATE' far worse than it is now).
night x